LinguSocial provides messaging, Internet calling and other services to users around the world. You can learn more about LinguSocial by visiting our FAQ.
LinguSocial appreciates the work law enforcement agencies do to keep people safe around the world. We are prepared to carefully review, validate and respond to law enforcement requests based on applicable law and policy.
The following operational guidelines are for law enforcement officials seeking records from LinguSocial.
Responding to Law Enforcement Requests
In addition to this guide, law enforcement officials may also contact LinguSocial with questions or in emergency situations as detailed below. To ensure a timely response, please do not send law enforcement inquiries to LinguSocial Support or any other channel not intended for law enforcement.
International Legal Process Requirements
We disclose account records solely in accordance with our terms of service and applicable law. A Mutual Legal Assistance Treaty request or letter rogatory may be required to compel the disclosure of the contents of an account.
We will take steps to preserve account records in connection with official criminal investigations for 90 days pending our receipt of formal legal process. You may expeditiously submit formal preservation requests via email or mail as indicated below.
In responding to a matter involving imminent harm to a child or risk of death or serious physical injury to any person and requiring disclosure of information without delay, a law enforcement official may submit a request via email. For expedited processing of such requests, we recommend including the word "EMERGENCY" in the subject line of your message.
Note: We will not review or respond to requests submitted by non-law enforcement officials. Please submit emergency requests from an official government-issued email address. Users aware of an emergency situation should immediately contact their local law enforcement directly.
Child Safety Matters
We report all apparent instances of child exploitation appearing on our service from anywhere in the world to the National Center for Missing and Exploited Children (NCMEC), including content drawn to our attention by government requests. NCMEC coordinates with the International Centre for Missing and Exploited Children and law enforcement authorities from around the world. If a request relates to a child exploitation or safety matter, please specify those circumstances in the request and include relevant NCMEC report identifiers to ensure that we are able to address these matters expeditiously and effectively.
Data Retention and Availability
We will search for and disclose information that is specified with particularity in an appropriate form of legal process and which we are reasonably able to locate and retrieve. We do not retain data for law enforcement purposes unless we receive a valid preservation request before a user has deleted that content from our service.
Form of Requests
We will be unable to process overly broad or vague requests. All requests must identify requested records with particularity and include the following:
- The name of the issuing authority, badge or ID number of responsible agent, email address from a law enforcement domain and direct contact phone number
- The LinguSocial account number, including any applicable country codes
- More information about country codes is available in our FAQ.
LinguSocial does not provide expert testimony support. In addition, LinguSocial records are self-authenticating pursuant to law and should not require the testimony of a records custodian. If a special form of certification is required, please attach it to your records request.
We may seek reimbursement for costs in responding to requests for information as provided by law. These fees apply on a per account basis. We may also charge additional fees for costs incurred in responding to unusual or burdensome requests. We may waive these fees in matters investigating potential harm to children, LinguSocial and our users and emergency requests.
Submission of Requests
- Acceptance of legal process by any of these means is for convenience and does not waive any objections, including lack of jurisdiction or proper service.
- We will not respond to correspondence sent by non-law enforcement officials to the addresses below.
Law enforcement officials should send a request from an official government-issued email address to [email protected]. Law enforcement agents who are unable to include the legal process in an email may notify us via email of their limitations so we may coordinate service of process.
LinguSocial GmbH, Quickborner Strasse 79, 25494 Borstel-Hohenraden, Germany
Attention: LinguSocial GmbH, Law Enforcement Response Team
Law enforcement officials who do not submit requests via email should expect longer response times. Sending process both electronically and via hard copy might also increase processing time.
Updates to the Guidelines
LinguSocial may update this information periodically. Please consult the guidelines before making any request.